Return & Refund Policy
At Absolute Shop Direct, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.
1. Return Eligibility
We accept returns within 15 days of the original purchase date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging with proof of purchase.
2. Non-Returnable Items
Certain items may not be eligible for return, including gift cards, downloadable or digital products, personal care or hygiene items if opened, and items marked as final sale.
3. Return Process
To initiate a return, please contact us at contact@absoluteshopdirect.com with your order number and reason for return. Our support team will provide return instructions.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us with details and photos if applicable.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
8. Late or Missing Refunds
If you have not received a refund after the processing period, please check with your bank or payment provider first. If the issue persists, contact us at contact@absoluteshopdirect.com.
9. Policy Changes
Absolute Shop Direct reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Absolute Shop Direct
Email: contact@absoluteshopdirect.com
